Emergency Info

The City of Novi has initiated an Emergency Hotline at 248-735-5680.
The phone line will be used only during an emergency and will keep community members apprised of any pertinent information.

Emergency Relief Center

In the event of an emergency, the City of Novi will distribute bottles of water and other relief materials at designated relief centers set up across the city.  Turtle Creek residents will be supported at the District #5 Relief Center, which will be established at Village Oaks Elementary School, 23333 Willowbrook Road, Novi, Michigan.  Click here to see the map of Novi’s Emergency Relief Centers.

Novi has set up a Community Emergency Response Team (CERT) program to train volunteers within the city to organize themselves and other volunteers in a disaster situation when professional responders may not be immediately available to help.  To date, it appears that no one from Turtle Creek has graduated from the program.  If you are interested in joining the CERT team, apply here.

Prepare Yourself

Getting your household better prepared to handle an emergency doesn’t have to cost a lot or take a lot of time.   A rich source of ideas can be found at do1thing.  This site encourages taking one step each month in a different area of preparedness; at the end of a year, these small steps will add up to a big change in your households’ readiness to deal with emergency situations.

Emergency Numbers

Emergency (fire, police, ambulance) 911
Poison Control Center 800-222-1222
Novi Emergency Information Hotline 248-735-5680
Novi Police Main Office (business / non-emergency) 248-348-7100
Novi Fire Department (business / non-emergency) 248-349-2162
Novi Water and Sewer Department (after hours) 248-347-0495


Hospitals / Emergency Care

St. John Providence Park, 47601 Grand River Avenue, Novi 248-465-4100
Botsford, 28050 Grand River Avenue, Farmington Hills 248-471-8000
Henry Ford West Bloomfield, 6777 W. Maple Road, West Bloomfield 248-325-1000
St. Mary Mercy Livonia, 36475 Five Mile, Livonia 888-464-9355
Novi Urgent Care, 43535 Grand River Avenue, Novi 248-946-4500
Urgent Care of Novi, 44000 W. Twelve Mile Road, Novi 248-374-3595